Why Hospitals Should Fly
"In this book, Nance has brought together all of his formidable skills to create a story full of drama, pride, motivation and outright wonder. He takes a semingly bland subject like improving the safety of medical care and tells a story that is heartfelt and compelling." "As Dr. Will Jenkins makes his exploratory trip to St. Michael's we begin to viscerally appreciate the challenges that St. Michael's has faced and the characters literally come alive to illustrate themes like crew resource management, cultural change, and process improvement, in order to create a so-called high-reliability organization." -- Book Foreword.