The complete guide to people skills
Sue Bishop's book provides a comprehensive guide to all of the interpersonal skills that you need to get the best from your team. Skills that you can apply in formal settings, such as recruitment interviews, or appraisals, as well as less formal situations, such as coaching or counselling. Team skills to help you communicate with, and develop, your people. Skills to handle disciplinary matters, or emotional crises or to resolve conflict. And skills that you can use when you are just chatting with and enthusing individuals and the team.