Conducting tours
**Conducting Tours: A Practical Guide** offers a close look at this exciting profession and at the strategies that tour guides use to make each trip enjoyable for their guests. Informative, well-organized, and conversational, it is a must for those new to the travel and tourism industry and a great refresher for experienced travel professionals. It includes: * An overview of the basics of guiding and escorting * A guide to creating tours * Strategies for managing group behavior * Tips on using cultural sensitivity in tours * Information on other branches of the travel industry (transportation, accommodations, etc.) and how to work with them * Ideas to make your guide commentary more effective * Advice on dealing with the unexpected: lost luggage, client mishaps, natural disasters * Suggestions to help you get, and keep, a tour guide position Author Marc Mancini has conducted more than 150 domestic and international tours, taught tour conducting, and acted as a consultant for many of the industry’s leading tour companies. He has also given seminars for the National Tour Association, the Institute for Certified Travel Agents, and the American Society of Travel Agents. Mancini has published more than 60 articles and hosted a cable TV series. He has a Ph.D. from the University of Southern California.