The Business Analyst's Handbook
The most up-to-date book on the topic, incorporating the latest standards in the profession, including the UML (Unified Modeling Language) - a standard for modeling (diagramming), BABOK, and ITIL. Well-tested on the job, the Business Analyst's handbook is based on a set of Job Aids the author's company currently distributes to practicing Business Analysts during in-house training and consultation engagements. Companion website provides additional templates and other Job Aids.