The Blair House Papers National Performance Review
Contains the instructions presented to the Cabinet in Jan. 1997 by Pres. Clinton and VP Gore on the issue of reinventing government. There are three chapters: the first addresses "delivering great service" -- treating the public the way top companies treat their customers; the second tells how to foster partnership and community solutions to reduce the involvement of big government; and the third is about how to reinvent to get the job done with less -- describing the key to unlocking the enormous, unused, human potential of the federal workforce.